Return & Refund Policy

1. Introduction

1.1 The Return & Refund Policy forms part of the Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

1.2 You may return any product that you bought from the Techexchange Website if:

• The product has a technical fault;
• The product delivered was different to what was ordered or advertised;
• The Product purchased is unwanted or change of mind;
• The Product is incomplete or damaged on delivery;

1.3 We will require the product with the box and accessories as well as your order number. It is important that you send the phone back in the same condition received with the following conditions met:

• A fully functional phone;
• No cracks, dents or scratches on the screen or casing;
• With the original box and accessories;

1.4 Based on how long you have used your device we will either replace or repair your device with the same model unless we do not have stock an alternative will be offered.

1.5 Once a Product has been approved for return, we will send our courier to collect the product for assessment. For technical faults reported after 7 days of receiving a product you may courier the product to our designated warehouse where you will be credited or refunded for the courier costs incurred, up to an amount not exceeding R150. If no fault is found you will be liable for the courier costs before the device can be returned to you. In cases whereby an address has changed from the original delivery address, any extra charges above the original courier amount will be for the customers’ cost.

2. Product has a technical fault

2.1 All Techexchange products are covered by a Techexchange warranty. If your product is faulty please email sales@techexchange.co.za immediately and report the fault in writing.

2.2 Please note that Techexchange’s warranty is subject to the terms and conditions set out and can be read in detail here . It is your responsibility to make yourself aware of the terms and conditions.

2.3 If a product is received with a technical fault it must be logged within 7 days of delivery to you. After 7 days, you can only return the product for repair. If a repair is not possible a replacement will be offered.

2.4 We will advise on necessary steps to resolve any issues you may have with your device before a return can be processed. If the steps are not taken and the device is returned with the mentioned steps solving the issues there will be a charge for the courier and assessment fee’s before the device can be returned.

3. Product delivered was different to what was ordered or advertised

3.1 Oops this is embarrassing, please report within 24hrs from delivery by emailing sales@techexchange.co.za and we will collect the product and either replace it with the correct item or offer a refund.

3.2 Returned Product must be in the original packaging, which must be undamaged and in its original condition with all accessories.

3.3 Incorrect product must be logged for return within 7 days of delivery to you. After 7 days, you can only return a product if it is defective.

3.4 You may also elect to exchange a Returned Product for another product that is of the same value as the Returned Product. If the price of the Returned Product is less than that of the Exchange product, you will be liable to pay the cash difference between the two products. And if the price of the Returned Product is more than that of the Exchange product, Techexchange may give you a voucher equal to the value of the difference between the two product prices.

3.5 If the packaging is in any way opened, damaged or tampered with, Techexchange will charge you a handling fee of up to 20% (twenty percent) of the total purchase price of the Returned Product.

4. Products purchased is unwanted or change of mind

This Policy forms part of the Terms and Conditions. Nothing in this Policy is intended to limit your statutory rights.

4.1 You can return an unwanted product to Techexchange, provided:

• The Returned Product is in the original packaging and must be undamaged;
• It is not missing any accessories or parts;
• You return the product to Techexchange or you log a return within 7 days of delivery;

4.2 After 7 days, you can only return a product if it is defective and within its warranty period.

4.3 Once we have inspected the Returned Product and validated your return, we will credit you with a Techexchange voucher to the value of the purchase price less courier and processing fee of the product within 7 days of the return.

4.4 If approved by management a refund will be offered and processed via the same payment method when purchased less return shipping cost and payment processing fee of 5%. Refunds can take up to 7 working days once the product has been received and assessed.

4.5 You may also elect to exchange a Returned Product for another product that is of the same value as the Returned Product. If the price of the Returned Product is less than that of the Exchange product, you will be liable to pay the difference of the two products. And if the price of the Returned Product is more than that of the Exchanged product, Techexchange will refund the difference to you by EFT.

4.6 New products are only eligible for return within 7 days if unopened and still sealed with a handling and shipping cost of up to 10% (ten percent) of total purchase price. Techexchange will charge you a handling fee of up to 20% (twenty percent) of the total purchase price of the Returned Product If opened and approved by Techexchange management.

5. Products are incomplete or damaged on delivery

5.1 Should a product be damaged or missing any parts or accessories at the time of delivery, please notify Techexchange immediately by emailing sales@techexchange.co.za

5.2 If the product is incomplete Techexchange will arrange delivery of the missing parts of accessories.

5.3 If products are damaged during delivery Techexchange will arrange collection to assess and investigate the claim. Once return is validated, Techexchange will either repair or replace the product. If a repair or replacement is not possible an alternative product will be offered.

6. Refunds Policy

Our Return & Refund Policy is valid for 7 days from the time of delivery. After 7 days have passed, Techexchange will repair or replace products with a hardware or software fault. Products damaged by customers will not be eligible for warranty claims or refunds.

Our Return & Refund Policy is only valid for:

• Incorrectly delivered products which cannot be replaced with correct items.
• Products out of stock and paid for;
• Second returns with technical faults;

If 7 days have gone by we, unfortunately, can not process your refund and we will repair or replace your defective device if we can not repair it.

We will advise on necessary steps to resolve any issues you may have with your device before a return can be processed.

The following will not be regarded as eligible for a refund or replacement:

• the product is not suitable for the intended purpose but the specifications were accurately described on the website
• unauthorised alterations to the product resulting in damage
• damage caused by inadequate care of product
• damage arising from electrical surges
• damage caused by user negligence
• Outdated software whereby the manufacturer no longer supports updates,

Physical Damage or Damage caused by user negligence Voids the right to a refund or warranty.

Refunds will be done electronically via electronic funds transfer (EFT) to a bank account nominated by you.

Refunds may take up to 7 working days to complete.

Techexchange will not be liable for any payment processing charges, shipping fees or any other fees that may be levied against you for the refund.

7. General

To process a return, refund or exchange of a product please send an email to sales@techexchange.co.za with your request and we will advise you of the steps that you will need to follow.